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Faqs
We have compiled the main doubts that arise before, during and after making a purchase in our online and physical store. Most of the answers to your questions are in this section. If you do not find what you are looking for, contact us and we will be happy to answer any questions.
Shop Online - Product Catalogue
Generally, we tend to work with products that we have in stock to guarantee maximum speed of delivery of the product to the customer. Please contact our customer service department for more information.
No. A physical catalogue, apart from being harmful to the environment, could never be as up to date as the products displayed in our shop online.
Yes. We can take orders for any products that we have in stock or that are due to arrive. If the product is in stock, we can hold it for a maximum of 3 days.
Online Shop - Orders
Placing an order on Inercia.com is a really easy. All you need to do is add items to your basket and finally go on to complete the payment. If you have any problems, our customer service department would be delighted to assist you.
Of course! If you don’t want to order online, or if you are having any difficulties you can place your order over the telephone, calling us on 00 34 93 486 92 56. Of course, take into account that we will need an e-mail address or fax number so that we can send you the conditions of sale in writing.
Without a doubt! Inercia.com is one of the few shops in the sector that scrupulously complies with all of the rules of e-commerce. Please click on the following link From any page of the website you can access your basket by clicking on the basket icon that appears above the menu bar on the right. You can also access it by clicking here.
All you have to do is click on the button, “Add to cart” which you will find on every product description. For products that come in various sizes, colours and so on, you will need to select your preference.
When you go onto your shopping cart, you will see that on every line there is an X next to the product. Simply click on the X. If you want to change the amount of items of the same product you can change the number that appears on the same line. From there, click on “confirm changes”.
Yes. At Inercia.com your session will be saved for seven days so that you can complete the order within that timeframe. Of course, if you have not signed in, you can only be recognized if you enter the website from the same computer or device, using the same browser. Therefore, it is worth registering as a customer so that you can continue with your order from any device.
Once the order has been completed, you will receive an e-mail confirming that it has gone through correctly. If you don’t receive this e-mail, check your junk mail. If you still can’t find it, contact our customer service department.
To benefit from all of the advantages that being a registered user of our shop online offers it is absolutely necessary to have an e-mail address. Obviously, if you don’t have one, you can place the order over the telephone, but you will need a fax number so that we can confirm the conditions of sale.
On each product description, we will indicate if the product is in stock or not.
Yes, once your order has left our warehouse, you will receive an e-mail with your tracking number so that you can keep updated on the state of the delivery.
Yes, you can, as long as the order has yet to leave our warehouse. Should the order already been sent, you should convey your wish to do so. According to the General Terms and Conditions, you shall be required to bear the additional expenditure caused to us.
Yes, you can, as long as the order has yet to leave our warehouse. Should the order already have been sent, you shall receive it and arrange the return of the order, being required to bear the additional expenditure caused to us.
No. At Inercia.com, registering is not mandatory. Obviously, you need to provide us with contact and delivery details, but these details will not be used to register you on our website. However, we highly recommend that you register in order to benefit from all of advantages, such as consulting previous orders, adding favourites and so on.
Registering with Inercia.com allows you to consult previous orders, order products that you have ordered before, add products to a list of favourites, receive updates about products that are back in stock and more.
Shop Online - How can I work out my size?
Every roller skates brand or model may be different which means that our size may change between brands and models. The best way to determine your size is to measure your foot as you can see in the following image:
It is important to bear in mind that this procedure is not exact and its main goal is to help you determine your size as accurately as possible. We, at Inercia.com, are not responsible for the chosen size. In case of the wrong size, however, we will make it as easy as possible for you to change your product. To learn more about our return and replacement policy, please click here.
The helmet is a very important protection element for any roller skater. Is there anything more important than your head?
In order to determine your helmet size, you should measure your head circumference. Please read the following instructions:
1. Using a measuring tape, measure round your head at forehead level.
2. You can also use a piece of string or cable and then measure it.
3. Find the helmet you like in our website and use this measure to choose your right size.
En caso de que se trate de un regalo o de tener dificultades midiendo la cabeza, puedes medir una gorra por dentro. No obstante, y como orientación, de media los hombres acostumbran a usar una medida de 58 cm y las mujeres una de 54-56 cm.
Si estás interesado en un casco para patinar, visita nuestra selección de cascos:
- Inline skating or quad helmets
- Longboarding or skateboarding helmets
- Scooter helmets
This is not a perfect method, yet still highly accurate. If you still do not know your helmet size, please contact our customer service team.
Knee pads are very important protection elements for any roller skater, since falling over and getting hurt is almost part of the sport.
In order to determine your knee pad size, you should measure round your knee. Please read the following instructions:
1. Using a measuring tape, measure your leg completely straight at knee level.
2. You can also use a piece of string or cable and then measure it.
Use this size to check the following chart and find your knee pad size:
| Size | XS | S | M | L | XL |
| Lenght (cm) | < 30 | 30.5 - 35.5 | 35.5 - 40.5 | 38 - 43 | 43-51 |
If you are interested in skating knee pads, please visit our knee pad selection:
- Inline skating or quad knee pads
- Longboarding or skateboarding knee pads
- Scooter knee pads
This is not a perfect method, yet still highly accurate. If you still do not know your knee pad size, please contact our customer service team.
Elbow pads are very important protection elements for any roller skater. In order to determine your elbow pad size, you should measure round your elbow. Please read the following instructions:
1. Using a measuring tape, measure your arm fully extended at elbow level.
2. You can also use a piece of string or cable and then measure it.
Use this size to check the following chart and find your elbow pad size:
| Size | XS | S | M | L | XL |
| Length (cm) | <17.5 | 17.5 - 20.5 | 21 - 25.5 | 28 - 30.5 | 33 - 35.5 |
If you are interested in skating elbow pads, please visit our elbow pad selection:
- Inline skating or quad elbow pads
- Longboarding or skateboarding elbow pads
- Scooter elbow pads
This is not a perfect method, yet still highly accurate. If you still do not know your elbow pad size, please contact our customer service team.
Protective gloves or wristbands are very important protection elements for any roller skater. In order to determine your glove or wristband size, you should measure round your hand. Please read the following instructions:
1. Using a measuring tape, measure your hand fully extended at knuckle level, excluding your thumb.
2. You can also use a piece of string or cable and then measure it.
Use this size to check the following chart to find your protective glove or wristband size:
| Size | XS | S | M | L | XL |
| Length (cm) | <12.5 | 12.5 - 15.2 | 15.2 - 19 | 19 - 21 | 21 - 28 |
Para guantes deslizadores de longboard, sigue el mismo procedimiento pero consultando el resultado en la siguiente tabla:
| Size | S | M | L | XL |
| Length (cm) | 17.5 | 20.5 | 21 | 28 |
If you are interested in protective gloves or wristbands, please visit our selection here:
- Inline skating or quad protective gloves or wristguards
- Longboarding or skateboarding protective gloves or wristguards
- Scooter protective gloves or wristguards
This is not a perfect method, yet still highly accurate. If you still do not know your wristband or glove size, please contact our customer service team.
Protective pads packs are very important protection elements for any skater, since falling over and getting hurt is almost part of the sport.
In order to determine your protective pads packs size, you should measure your high. Please read the following instructions:
| Size | XS | S | M | L | XL |
| Length (cm) | 56 - 69 | 66 - 76 | 73.5 - 84 | 81 - 96.5 | 91.5 - 106.5 |
If you are interested in skating protective pads packs, please visit our protective pads packs selection:
- Inline skating or quad protective pads packs
- Longboarding or skateboarding protective pads packs
- Scooter protective pads packs
This is not a perfect method, yet still highly accurate. If you still do not know your protective pads packs size, please contact our customer service team.
Protective shorts are very important protection elements for any roller skater. Their upper leg and butt padding protect your most important and fragile assets.
In order to determine your protective shorts size, you should measure round your waist. Please read the following instructions:
1. Using a measuring tape, measure round your waist at navel level.
2. You can also use a piece of string or cable and then measure it.
Use this size to check the following chart and find your protective shorts size:
| Size | XS | S | M | L | XL |
| Length (cm) | 56 - 69 | 66 - 76 | 73.5 - 84 | 81 - 96.5 | 91.5 - 106.5 |
If you are interested in skating protective shorts, please visit our selection here:
- Inline skating or quad protective shorts
- Longboarding or skateboarding protective
- Scooter protective shorts
This is not a perfect method, yet still highly accurate. If you still do not know your protective shorts size, please contact our customer service team.
Shop Online - Payment Methods
At Inercia.com you can use various payment methods including COD, bank transfer, credit/debit card or PayPal. For more information on payment methods please click on the following link.
Yes, although obviously this is only valid with physical purchases from our shop in Barcelona.
Inercia.com is one of the few online shops in our sector that scrupulously complies with all the rules of e-commerce. Please click on the following link We have discount policies for clubs and associations so that we can apply certain discounts for bulk orders. Please contact our customer service department for more information.
If you pay by credit/debit card or PayPal, the payment goes through immediately. If you have chosen COD, the payment will be carried out when you receive the package. In the case of paying by bank transfer, the payment will go through as soon as the transfer process is complete. For more information on payment methods, please click on the following link.
No. No courier service will consider this an option.
In our shop online all of the products have 21% VAT included in the price. Obviously, depending on where you are receiving the package, the VAT can be discounted off your order. For more information, please consult point 8 of our general terms and conditions.
Yes. The payment is carried out through the PayPal service and does not require the customer to have a PayPal account. Any customer choosing this payment method will receive an e-mail redirecting them to the PayPal payment page.
Payment through PayPal incurs an added commission cost of 5% of the total sales order, including postage costs.
Shop Online - Postage and delivery periods
You can consult delivery costs by clicking on the following link.
Yes. We mainly work with countries within the European Union, although we can deliver to any country. You can consult delivery costs and payment methods for other countries by clicking on the following link.
We are extremely efficient. Deliveries in Spain take 3 working days (Monday to Friday). For other destinations inside the European Union a maximum of 10 working days (Monday to Friday). For other countries a maximum of 3 weeks.
Yes. Once your order has been dispatched, you will receive an e-mail with your tracking number so that you can keep updated on the state of the delivery.
Within the European Union we deliver with companies such as Seur, MRW, Nacex and others. For other countries, we usually use the normal postal service.
We only use the normal postal service for countries outside of the European Union.
In special cases there is the possibility of using your own courier service, but we highly recommend that you don’t since it doesn’t allow us to have the appropriate control of the delivery.
If you’re not in, the courier will try to contact you to arrange another suitable delivery date and time. The other option is that you go to pick the package up from the company’s sorting office.
Yes, that’s no problem. When you place the order, you can indicate a delivery address and a different billing address.
In the case of wanting to change delivery details after the order has gone through, you need to contact our customer service department as quickly as possible since we usually send products out very quickly after receiving the order. If your order has already been dispatched, you will have to pay the extra postage costs incurred by the change of address on the delivery.
If you’re not in when the courier arrives, or if they can’t find your address, they will try to contact you. If they don’t manage to do so, they will tell us and we will try to contact you again. If, after 7 days of trying to deliver the package, we still can’t reach you, the order will be returned.
No. It’s is essential that somebody receives the package in person so that we can confirm that it has been received.
If we don’t have one of the items included in your order in stock, before proceeding with the delivery, we will contact you to offer various alternatives and solutions.
Shop Online - Warranty
It covers any manufacturing fault. Only in the event of the manufacturer certifying a manufacturing fault, the product shall be replaced, repaired or the customer refunded. It is up to the customer.
This warranty excludes defects caused by negligence, improper use, handling or normal wear and tear.
This warranty excludes any loss of functionality due to manufacturing limitations of the goods.
Please check our warranty section for more information.
Warranties are provided by the various suppliers of each one of the products, and generally last two years. Please check our warranty section for more information.
Yes. A 2-year warranty. Please check our warranty section for more information.
Shop Online - Returns and exchanges
At Inercia.com we make it as easy as possible for you to return or exchange a product. The first thing that you need to do is to contact our customer service department, and they will tell you the next steps to take. Or, alternatively, you can consult all of the necessary information here.
You have 15 working days after receiving the product in the case of replacement. In other cases, it will be according to general Terms & Conditions.
Should the customer withdraw from the contract, he/she will be refunded the original shipping costs.
In the event of manufacturing error, INERCIA.COM will bear the total shipping costs.
In the event of replacement, the customer will bear the return shipping cost as well as the new shipping cost to the customer’s address.
The product will only be refunded in the events stated in the general Terms & Conditions.
The customer shall be refunded using the same payment option as in the purchase, expect for cash on delivery, in which case it shall be via bank transfer.
The refunded cost will be the same as the original price, plus any shipping cost that may have arisen.
In the event of withdrawal from contract, INERCIA.COM shall refund the full price paid by the customer, including shipping costs no later than 14 days after receiving withdrawal notification. INERCIA.COM shall withhold refund until original packaging, manuals and accessories have been confirmed to be in good condition.
In the event of lack of conformity, once the manufacturer confirms a manufacturing fault and the customer chooses termination of the contract, the customer shall be refunded. INERCIA.COM will bear the total shipping costs.
Termination shall not be appropriate when based on minor lack of conformity.
Once the product has arrived to the warehouse with the corresponding return number and return form, and all of the necessary conditions have been confirmed, the shipping process for the new product will begin within a period of seven working days, assuming that the product is in stock.
INERCIA.COM shall refund the full price paid by the customer no later than 14 days after receiving withdrawal notification. INERCIA.COM shall withhold refund until original packaging, manuals and accessories have been confirmed to be in good condition.
We process returns as quickly as possible, meaning that we will contact you in less than 7 working days after you have sent us the returned item. However, if you haven’t heard from us after a few days, don’t hesitate to contact our customer service department to track the progress of your return.
Yes. There is no problem in exchanging one product for another. Please see our returns department for more information.
Whilst we have a highly efficient system, we are also only human, meaning that there can sometimes be a risk of error. In that case, firstly, please accept our apologies and then contact our customer service department to let us know so that we can organize the return as quickly as possible.
All the INERCIA.COM customers have the benefit of the manufacturers’ warranty, which is usually 2 years from delivery date.
This warranty excludes defects caused by negligence, improper use, handling or normal wear and tear.
This warranty excludes any loss of functionality due to manufacturing limitations of the goods.
If the manufacturer confirms a manufacturing fault, it will be replaced or repaired, depending on the customer. Shall any of those option be impossible or disproportionate, the customer shall receive a discount or to terminate the contract.
If, according to the aforementioned section, the customer chooses to terminate the contract, therefore the return of the product, INERCIA.COM shall refund the full price of the product, including the total shipping costs. Termination shall not be appropriate when based on minor lack of conformity.
The customer shall inform INERCIA.COM of the lack of conformity no later than 2 months after learning of it, being responsible for all the costs due to late notification.
To proceed with a product return and meet the guarantee terms, you need to follow the steps explained hereon returns and exchanges.
If you would like to return or exchange a product, you must ensure that the product has not been used and that it is returned in its original box along with all manuals and original internal packaging intact. Next, wrap the box in paper, plastic or cardboard to ensure that the box does not get damaged and write the return number on the outer packaging.
For warranty or repairs, you should follow the same steps but, obviously, the product will have been used.
If you want to return a product, you should have the original packaging. If it is a case of warranty or repairs, it is not compulsory. Either way, please contact our customer service department to find a solution.
Shop in Barcelona - About our shops
Our Inercia shop in Barcelona is located at number 10, Calle Roger de Flor between the Paseo de Pujades and Calle Buenaventura Muñoz. As a reference point, we are very near the Ciutadella Park and Arc del Triomf. More information.
Our Inercia shop in Barcelona is located in a very central area, meaning that there are many public transport services nearby:
- Bus: 39, 51, 41, 14, 42, 141, B20, B25
- Metro: L1 Arc del Triomf
- Renfe (Train): Arc del Triomf
- Bicing: 12, Passeig Pujades and 18, Passeig Lluís Companys
- Tram: TRAM T4 Marina
If you are coming by car, it will be difficult to find parking on the street. Ideally, you could leave your car in the BSM car park at the bottom of El Paseo Lluís Companys, which has two entrances – one at number 2 on El Paseo Lluís Companys and another at number 21 on El Paseo Lluís Companys.
Our opening hours are:
Monday to Friday from 10am to 2pm and from 5pm to 8.30pm.
Saturday from 10am to 8.30pm (with no lunchtime closure).
Please consult our opening hours section to find out more about holidays and special opening hours.
Yes, our staff all have a good knowledge of English, and in some cases, other languages such as German, French and Italian.
Shop in Barcelona - Product Catalogue
No. A physical catalogue, apart from being harmful to the environment, could never be as up to date as the products displayed in our shop online.
No. A physical catalogue, apart from being harmful to the environment, could never be as up to date as the products displayed in our shop online.
Yes. We can take orders for any products that we have in stock or that are due to arrive. If the product is in stock, we can hold it for a maximum of 3 days.
In general, the products displayed in our shop online are available in our physical shop. However, this is not always the case. The best way to ensure that you will find the product you are looking for is to place an order by contacting our customer service department.
Shop in Barcelona - Services
Yes. We have high quality skates in all sizes. Find all the necessary information here.
Yes. We have high quality skates in all sizes. Find all the necessary information here.
Yes. We have recreational and stunt scooters. Find all the information you need here.
Yes. We have all types of skating protection including kneepads, elbow pads, wrist guards and helmets. We also have longboard slide gloves.
Yes. We have wide experience in repairing longboards and skates. Find all of the information here.
Inercia works closely with the Escuela Oficial de Patinaje Inline and with the longboard school, Long School. Contact either entity to get the best training in inline skating and longboard riding respectively.
From time to time we organize or collaborate in the organisation of group skating and longboard outings. Sign up for our newsletter to get more information on the next outings.
Shop in Barcelona - Returns and Exchange of Material
Yes. You just need to bring the sales receipt within seven working days after the purchase along with the unused product in its original box and packaging. The money will be returned to you through the payment method that you used.
You have up to 15 working days to return a product.
No. A sales voucher with an indicated price is equivalent to money, meaning that it can’t expire.
If you have lost the receipt and you paid by credit or debit card, you need to bring us a bank statement showing your purchase. In the case of having paid by cash, you need to specify as precisely as possible, the day and time that you bought the item so that we can find your receipt. Either way, we advise that you contact us in advance to speed up the process.
Shop in Barcelona - Payment Methods
Yes. We support many types of credit and debit card.
Yes. If you want to use Tax Free, speak to our sales team and we will make it as easy as possible for you to benefit from this service.
Only customers with a Caixa Bank credit card can pay in instalments. Ask our sales team about all possibilities of this service.
Yes. Inercia collaborates with various clubs and associations to whom we offer a special members’ discount. We also offer a 10% discount on purchases over €600 and a 15% discount on purchases over €1000.
Shop in Barcelona - Warranties
Yes. 2-year warranty. You can consult our warranty section for more information.
It covers any manufacturing fault. Only in the event of the manufacturer certifying a manufacturing fault, the product shall be replaced, repaired or the customer refunded. It is up to the customer.
This warranty excludes defects caused by negligence, improper use, handling or normal wear and tear.
This warranty excludes any loss of functionality due to manufacturing limitations of the goods.
You can consult our warranty section for more information.
Warranties are provided by the various suppliers of each one of the products, and generally last two years. You can consult our warranty section for more information.
