Return and Replacement

For product returns or replacements contact our customer service and note the following conditions:

Return and replacement

Our priority is that customers realize his purchases through a fast, safe and confortable platform. On this terms we have extended the return and replacement terms to 90 days, so now you can make sure that you have tried the right size without worrying about the terms of your return.  

The deadline to make any change or return of products from our used category is 14 days. (Products that when purchased were already used)

How can I return my product?

Make sure you meet the following requirements before shipping the goods back:

1. Items must be unused and in new condition, with all original packaging, manuals and accessories. They shall not be scratched or dirty.

2. Returns of customized products shall not be accepted.

3. Only shipping via Seur, DHL, etc. shall be accepted. Responsibility for any goods returned via regular mail will not be accepted.

4. Returned packages with any kind of seal attached to the original packaging or wrap shall not be accepted.

5. Fill the return form and indicate the RETURN NUMBER at the outside of the packaging.

6. INERCIA.COM shall not accept any returned items with unpaid postage, unless otherwise agreed.
 
If the above mentioned conditions are met and according to general Terms & Conditions, INERCIA.COM shall accept the returned items.

The time limit for returned products is 90 days. In any other case, check general Terms & Conditions for more information.

If the product or service is not available, INERCIA.COM shall supply, free of charge, a product or service of similar or higher quality. The customer shall be able to withdraw from contract as if they were the original products.

Who is responsible for the cost of returning the product?

According to general Terms & Conditions:

In the case of request for exchange or return or/and exchange of an article in accordance with the contract, the entire transport costs will be borne by the customer.

(This approximate cost will be € 10 for Spain and Portugal Peninsular, € 30 for Canary Islands, Ceuta and Melilla and € 40 for the rest of Europe).

If return is due to lack of conformity and repair or replacement is impossible, and the customer chooses to withdraw from contract and return the product, INERCIA.COM will bear the additional shipping cost. Termination shall not be appropriate when based on minor lack of conformity.

If return is due to withdrawal, INERCIA.COM shall refund full payment plus shipping costs. INERCIA.COM shall withhold refund until original packaging, manuals and accessories have been confirmed to be in good condition.

If return is due to replacement, the customer shall bear the shipping costs.

In any case, you must contact our customer service.

When does the shipment arrives?

Once the product with the corresponding Return Number and Product Return Form is in our warehouse and all conditions above listed are met, the shipping process will start. It shall take 7 calendar days, should stock be available. If stock is not available, the customer shall be notified to arrange a delivery date.

Our address for returned items:
 
Back Slide S.L.
c/Buenaventura Muñoz, 7 (WAREHOUSE)
08018 Barcelona

For any questions:

Tel. 00 34 93 486 92 56